How to Place a Hold 

3 Ways to Request a Book (place a hold)

  1. You may place a hold (request that an item is sent to your branch) through the PINES Library Catalog    OR...
  2. Let us browse the Hall County Library collection for you. Fill out the Browse For Me form and let us place your holds. OR...
  3. Call the Library Helpline at 770-532-3311 and speak to a librarian about ordering your reading materials.

Where will it be sent?

Your library account is associated with your home branch. This is where your holds will be sent. You must confirm or change your location preference on your PINES Account. Click here and set your location BEFORE placing holds.  North Hall Tech Center will not be part of this program until June. Change your pick-up location to Blackshear Place Branch (Oakwood next to Johnson High), Gainesville Library (downtown Gainesville), Murrayville Library (behind Lanier Elementary), or Spout Springs Library (at the entrance of Sterling on the Lake).

  • You will need a Hall County Library Card that is in good standing to place holds. 
  • Library staff members will fill your request. We will email, text, or call you when items have arrived. (Staff will use the contact information on file with your PINES Library card account. Please make sure your contact information is up to date; please call us if you need assistance). 
  • Holds will be held for 14 days.

What items can I put on hold?

  • Items must be part of the Hall County Library System Collection. Items will not be transferred from other PINES libraries.
  • Up to ten items per card, per pick-up appointment.
  • Only books, DVDs, audiobooks, and CDs are available for curbside service. Specialty items such as Museum/Zoo/Park passes, newspapers, magazines, STEM Kits, reference materials, etc. are not available for curbside service.

How to Pick Up a Hold

  • When you receive a notice that your hold has been fulfilled, make an online appointment to pick it up.  Click here to make your appointment  https://feucptkbydkcrwpybs.10to8.com  or call 770-532-3311. Make your appointment at the library branch your materials were sent to as specified in your PINES account preferences (see "Where will it be sent?" above).
  • At your appointment date and time, pull into the designated curbside spot.

  • Call the number on the sign* and give your name, library card number, and description of your vehicle to the staff member. We will check out your items and package them. We will then open the door and put the package on the table.

    • If you do not have a cell phone to call from the parking lot, please call us before you leave for your appointment to let us know your library card and vehicle description.

  • WAIT FOR the staff member to give you a thumbs up and return to the building. NOW you may exit your vehicle and collect your bag.

    • If you have mobility issues inform us when you arrive and open your trunk. We will place the package in your trunk.
    • If it is raining, tables will be moved to inside the library lobby.
    • If extreme weather occurs, the library system will suspend curbside service. Staff will call patrons affected to reschedule pick up.
Please do not approach staff members as we are maintaining social distancing.
Remain in your vehicle until the staff member has returned to the building.
DO NOT return items to staff. Return your items to the book drops or the return container provided.

We can not receive book donations at this time.

At curbside, staff cannot handle patron account services (ie: fines, expired cards, new cards, etc.).
Please call the library helpline for these services: 770-532-3311 or email libraryhelp@hallcountylibrary.org


*When you arrive at your branch, call this number:

Gainesville: 770-532-3311 x28721

Spout Springs: 770-532-3311 x28722

Blackshear Place: 770-532-3311 x28723

Murrayville: 770-532-3311 x28724

North Hall: 770-532-3311 x28725 (beginning in June)

Hall County Library System will also provide curbside printing services.

Printing costs 20 cents per page.

This service will not be available at North Hall Tech Center until June.

Please email the documents you want to have printed to libraryhelp@hallcountylibrary.org along with your valid Hall County Library Card number. When you receive a notice that your print jobs are ready, follow the instructions for curbside pick-up. Print job pick-up follows the same procedure as for pick-up of library materials. Staff will place your print jobs on an outside table. Your library card will be charged for your print jobs. 

Frequently Asked Questions About Contactless Service

What measures are you taking to ensure the safety of patrons and library staff?

Library staff members are strictly adhering to the latest guidelines from the CDC, and all services will be contactless. The staff will be wearing a mask and gloves. Materials will be quarantined 72 hours before available for circulation.  Staff who have any symptoms or have been in contact with anyone with symptoms will be sent home to quarantine.

I don’t have a library card. How can I access library services?

Residents who do not currently have a library card can apply for one online at www.hallcountylibrary.org.  You can also call the Library Help Line 770-532-3311 or email libraryhelp@hallcountylibrary.org.  A librarian will contact you to issue you a library account number and pin number so you can have digital access to our ebooks and digital magazines. 

Can I return my items to the library?

Yes! But please only place them in the library book drops.  DO NOT hand items to a staff member. Items will be quarantined for 72 hours.

I am homebound and do not drive. How can I get materials?
You are eligible for our Books by Mail Program.  Please call 770-532-3311 ext. 1584 for this service.

I need a book from outside of Hall County, can I place a hold on it?
PINES is still taking outside of the county holds; however, the state delivery system is currently not running.  Please only place holds on items held by Hall Co. Library System. 

If you have over ten holds, can I call and request which holds I want? Or can staff let me look at holds before they are checked out?

No.  We are currently limited on staff size due to the CDC and State of Georgia DPH regulations.  Your holds will be checked out to you based on when the holds arrived at the pickup branch.

I have an appointment and I am on my way to the library for pick up.  I just saw in the library catalog a book I have wanted to read is available.  Can a staff member just grab it for me?

No.  We will only check out items on your hold list. 

I need new books, but I have no idea what I want to read next.  Help!
HCLS is happy to announce our new Curbside Browsing Service!  Instructions and the form are listed on our website www.hallcountylibrary.org.  We can also recommend books and titles through our Library Help Line at 770-532-3311.  Also check out our Facebook videos and e-newsletter for staff recommendations.

How long will you do this service? When can we have full library services and passport application services?
Library administration is checking in with local health and government leaders to determine when HCLS can safely provide more library services. We will let our patrons know any additions or changes to our services. 

My library card is not in good standing and I need to pay my fines.  How do I do this?
Patrons can always pay their fines by credit card by logging onto their PINES library account at www.hallcountylibrary.org/pines-account-catalog  If you need assistance and need to pay by credit card over the phone, please call 770-532-3311 ext. 729.  To prevent the spread of COVID we will not be taking cash or check payments.  If you need assistance with your library account and/or need to update your library card please call 770-532-3311 or email libraryhelp@hallcountylibrary.org

Can I donate books?
We are not accepting donations at this time.  Please do not leave them in the book drop. 

Curbside Printable Instructions

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