Your library FAQ & our answers

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Since announcing building closures, we have answered questions on these topics and more. Need to know something not answered here? Call us at 770-532-3311 M-F from 9am-5pmor leave a message. You can also ask us via libraryhelp@hallcountylibrary.org. A library staff member will respond as soon as possible.

  • Can I get a library card even though you are closed?  Yes!  Hall County Library residents can contact us (770-532-3311 and libraryhelp@hallcountylibrary.org) to get a temporary digital card that can be made into a regular card once we reopen.
  • My account is blocked or my card has expired. What can I do? Contact us (770-532-3311 and libraryhelp@hallcountylibrary.org), and we will work with you.
  • What’s happening with my holds? When we reopen, holds will be available for seven days.
  • Can I ignore any automated overdue notifications? Yes, you can ignore them for now. No fines will be charged for the period we are closed.
  • Should I return my materials now? Yes.
  • Can I drop off book donations? Not yet. Keep your materials (books, DVDs, CDs) donations as we can’t accept them at this time
  • Can I make an interlibrary loan or PINES loan request?You can place holds but they cannot be filled at this time.  We have no definite timeline on when interlibrary services will resume.
  • Is the library making outreach visits? No, we are not delivering anything, anywhere (no visits to homes, daycares, or senior centers).
  • Can I access all the online learning resources? Yes, and there’s so much available.  Some of our most popular offerings include Hoopla (videos, ebooks, audiobooks), One Click Digital (ebooks, audiobooks, magazines), Tutor.com, Georgia’s virtual library GALILEO, and AncestryLibrary edition (temporarily available from home). 
  • Can you help with PIN resets? Yes, we can help reset your PIN remotely as the last four digits of the phone number on your account.
  • Can I make new meeting room reservations? Not at this time.  We will continue to follow state and local guidelines regarding group activities.
  • Can I still use your wifi? Absolutely.  We have boosted the wifi at all our branches to make it as accessible as possible 24/7.

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